Frequently Asked Questions - 365JL Casino Online
📋 Account & Registration
How do I create an account at 365JL Casino Online?
Registration is quick and easy. Click the "Register" button, provide your mobile number, email, and create a password. Verify your account via SMS or email code, complete your profile, and you're ready to play. The entire process takes less than 3 minutes.
What information do I need to register?
You need a valid Philippine mobile number, email address, full name, date of birth, and address. You must be at least 21 years old to create an account. A government-issued ID may be required for withdrawal verification.
Can I have multiple accounts?
No. Each player is allowed only one account. Multiple accounts are against our terms of service and may result in account suspension and forfeiture of bonuses. All duplicate accounts will be closed.
How do I verify my account?
Account verification is automatic upon email/SMS confirmation. For withdrawals exceeding ₱10,000, you may need to upload a government ID (driver's license, passport, or national ID) and proof of address (utility bill or bank statement within 3 months).
I forgot my password. What should I do?
Click "Forgot Password" on the login page. Enter your registered email or mobile number, and we'll send a password reset link. Follow the instructions to create a new password. If you have trouble, contact our 24/7 support team.
💰 Deposits & Payments
What is the minimum deposit amount?
The minimum deposit is ₱100 for most payment methods including GCash, PayMaya, and bank transfers. To qualify for the welcome bonus, you must deposit at least ₱100 on your first deposit.
Which payment methods does 365JL Casino accept?
We support GCash, PayMaya, GrabPay, online banking (BDO, BPI, Metrobank, UnionBank, etc.), over-the-counter payments (7-Eleven, Cebuana, M Lhuillier), and cryptocurrency (Bitcoin, Ethereum, USDT).
How long do deposits take to process?
Most deposits are instant. E-wallet deposits (GCash, PayMaya) appear in your account within seconds. Bank transfers may take 5-30 minutes. Over-the-counter payments are typically credited within 10-15 minutes after payment confirmation.
Are there any deposit fees?
365JL Casino does not charge deposit fees. However, your payment provider (bank, e-wallet, or payment center) may charge their own processing fees. Check with your payment provider for their fee structure.
Is it safe to deposit money online?
Absolutely. We use 256-bit SSL encryption to protect all financial transactions. Your payment information is encrypted and processed through secure payment gateways. We never store your complete card or bank details on our servers.
💸 Withdrawals & Payouts
How do I withdraw my winnings?
Go to the Cashier section, select "Withdraw," choose your preferred payment method, enter the amount, and submit your request. Withdrawals are processed within 5-30 minutes for verified accounts.
What is the minimum withdrawal amount?
Minimum withdrawal is ₱200 for e-wallets (GCash, PayMaya) and ₱500 for bank transfers. There is no maximum withdrawal limit, though daily limits may apply based on your VIP level.
How long do withdrawals take?
Most withdrawals are processed within 5-30 minutes for verified accounts. E-wallet withdrawals are typically instant. Bank transfers may take 1-3 hours depending on your bank's processing time. First withdrawals may take longer due to verification.
Are there withdrawal fees?
365JL Casino does not charge withdrawal fees. However, your bank or e-wallet provider may charge their own fees. VIP members receive additional free withdrawals per month.
Why is my withdrawal pending?
Withdrawals may be pending for several reasons: first-time withdrawal requiring verification, incomplete account verification, active bonus wagering requirements not met, or security review. Contact support for specific information about your withdrawal status.
🎁 Bonuses & Promotions
What is the welcome bonus?
New players receive a 100% match bonus up to ₱888 on their first deposit, plus 50 free spins. Deposit at least ₱100 to qualify. The bonus is automatically credited to your account after your first deposit.
What are wagering requirements?
Wagering requirements specify how many times you must play through a bonus before you can withdraw. Our welcome bonus has a 20x wagering requirement. For example, if you receive a ₱100 bonus, you must wager ₱2,000 total before withdrawal.
How do I claim bonuses?
Most bonuses are automatically credited. Some require opt-in via the promotions page. Check "My Bonuses" in your account to view available offers. Promo codes should be entered during deposit if applicable.
Can I withdraw my bonus?
You can withdraw bonus funds after meeting the wagering requirements. Bonus money converts to withdrawable cash once you've played through the required amount on eligible games.
Do all games contribute to wagering requirements?
Different games contribute different percentages. Slots usually contribute 100%. Table games like Baccarat and Roulette may contribute 10-20%. Live casino games vary. Check the bonus terms for specific contribution rates.
🎮 Games & Gameplay
How many games does 365JL Casino offer?
We offer over 1,000 games including slots, live casino, table games, card games, fishing games, and Filipino favorites. New games are added regularly to keep our library fresh and exciting.
Can I play games for free?
Yes! Most slot games and some table games offer demo mode where you can play with virtual credits without risking real money. Demo mode is perfect for learning game mechanics and trying new titles.
Are the games fair?
All our games use Random Number Generators (RNG) certified by independent testing agencies. Game outcomes are completely random and cannot be predicted or manipulated. We undergo regular audits to ensure fairness.
What is RTP?
RTP (Return to Player) is the percentage of wagered money a game returns to players over time. For example, a 96% RTP means the game pays back ₱96 for every ₱100 wagered on average. Individual results vary in the short term.
Can I play on my mobile phone?
Absolutely! All our games are optimized for mobile play. You can play directly in your mobile browser or download our dedicated iOS/Android app for the best experience. All games work seamlessly on smartphones and tablets.
📱 Mobile App & Technical
Do you have a mobile app?
Yes! We offer native apps for both iOS and Android devices. Download from our website or visit the App Store/Google Play Store. The app provides faster loading, push notifications, and one-tap login with biometric authentication.
What should I do if a game freezes or crashes?
First, check your internet connection and refresh the page. Clear your browser cache and cookies. If the problem persists, try a different browser or device. Your bet is automatically saved, and any interruption won't affect your balance. Contact support if issues continue.
What are the system requirements?
For browsers: Use updated Chrome, Firefox, Safari, or Edge. For mobile: iOS 11+ or Android 6.0+. A stable internet connection (minimum 1 Mbps) is required for smooth gameplay. Live casino games require faster connections (3 Mbps+).
Why can't I access certain games?
Some games may be restricted based on your location, device compatibility, or regional regulations. If a specific game isn't available, try our extensive alternative game library with similar themes and features.
🏆 VIP Program
How do I join the VIP program?
All players are automatically enrolled in our VIP program upon registration. You progress through tiers based on your cumulative deposits and wagering activity. The more you play, the higher your VIP level and rewards.
What are the VIP benefits?
VIP benefits include weekly cashback (5-25%), birthday bonuses (₱100-₱100,000), faster withdrawals, dedicated account managers, exclusive tournaments, luxury gifts, and invitations to special events. Higher tiers unlock more generous rewards.
How do I check my VIP status?
Log into your account and visit the VIP section. You'll see your current tier, progress to the next level, accumulated points, available rewards, and VIP benefits. Your VIP level is displayed on your profile.
🔒 Security & Privacy
Is 365JL Casino Online legal?
Yes, we are fully licensed and regulated by PAGCOR (Philippine Amusement and Gaming Corporation). We operate legally in the Philippines with all required certifications for online gambling operations.
How do you protect my personal information?
We use 256-bit SSL encryption, the same technology used by major banks. All personal and financial data is encrypted during transmission and stored securely. We never share your information with third parties without your consent.
What should I do if I suspect unauthorized account access?
Immediately change your password and contact our support team. We'll suspend your account temporarily, investigate the issue, and restore security. Enable two-factor authentication for additional protection.
How can I set deposit limits?
Visit the Responsible Gaming section in your account settings. You can set daily, weekly, or monthly deposit limits. Once set, limits cannot be increased for 7 days. Limits can be decreased or removed immediately.
📞 Customer Support
How can I contact customer support?
Our support team is available 24/7 via live chat (instant response), email ([email protected]), Facebook Messenger, and Telegram. VIP members receive additional phone support and dedicated account managers.
What languages does support offer?
We provide support in English and Tagalog. Our team consists of Filipino customer service professionals who understand local gaming preferences and can assist in your preferred language.
How fast do you respond to support inquiries?
Live chat typically responds within 1-2 minutes. Email inquiries receive responses within 2 hours. Urgent issues like payment problems are prioritized. VIP members receive priority support with faster response times.
Still Have Questions?
If you couldn't find the answer you're looking for, our support team is here to help 24/7. Contact us via live chat for instant assistance or send an email for detailed inquiries.